FAQ
A few simple answers
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How quick will my order come?
If you have opted for your standard delivery option, you should expect your order within 3-5 working days.
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I need to cancel my order
No problem, you can cancel your order upto 6 hours after your order has been placed (except if you have opted for next day delivery). Simply email us; sales@mysantasack.co.uk and we'll help you out.
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Where are you located?
We are located in Scotland, if you are nearby you are welcome to collect your order from us. My Santa Sack HQ is in Lochgelly, Fife.
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Were you at Edinburgh Christmas Market last year?
Yes! We were on George Street at the famous Edinburgh Christmas market last year. This year we have decided to expand our online presence.
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How much is delivery?
Standard delivery to the UK is £3.50 (flat fee). We also offer free P&P for all orders over £50!
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An item I ordered has arrived damaged or wrong
We try our very best to ensure every order is checked and packaged carefully before leaving us. If however you receive the incorrect items or they have arrived damaged then please get in touch with us as soon as possible. We can then offer a speedy replacement or a refund. For more information please don’t hesitate to contact us and a member of the team will help you out.